Returns & Refunds

1. The Ironclad Rule

For hygiene and safety reasons, we strictly do not accept returns, refunds, or exchanges on any cosmetic products.

Liquid cosmetics become biohazardous waste once opened. To guarantee that every customer receives 100% new, uncontaminated, and pristine luxury lipcare, we cannot restock or accept returned items under any circumstances.

2. The Transit Damage Exception

The only scenario where we will intervene and offer a replacement is if the product arrives physically broken, damaged, or leaking due to transit mishandling.

3. The Unboxing Video Mandate

To protect both our customers and our business from fraudulent claims, we have a strict unboxing video requirement.

To claim a replacement for transit damage or missing items, you MUST provide a continuous, uncut unboxing video within 24 hours of delivery. Without an unboxing video, no claims will be entertained.

The video must show the sealed package clearly before opening, the shipping label, and the condition of the items inside without any edits or pauses.

4. Cancellation Policy

Changed your mind? We understand. Cancellations are only accepted within 4 hours of order placement or before the order is dispatched, whichever is earlier. Once the order has been packed and handed over to the courier, it can no longer be cancelled.

5. Refund Processing

If your order is successfully cancelled within the allowed window, or if a refund is approved for non-serviceable areas, the amount will be refunded to your original payment method via Razorpay. It usually takes 5-7 business days for the money to hit your bank account.